Enabling all users to get the maximum benefits from RigWare™

The introduction of new technology can be daunting for less tech-savvy users. RigWare has been designed to be user friendly to all operators regardless of their IT skill levels.

Some users expressed concerns about adapting to the new RigWare™ system due to their limited technical skills and a preference for not sitting in front of a computer. The challenge was to ensure these users felt supported and confident in using the system without disrupting their workflow.

RigWare was designed to be easily used by personnel with no more IT experience than that required to operate a smart phone. In addition, Intebloc implemented a comprehensive support and training program to assist less tech-savvy users. This program included personalized coaching, hands-on training sessions, and ongoing support to ensure a smooth transition. Intebloc's commitment to customer support ensures that all users, regardless of their technical proficiency, can comfortably and effectively use the system.

• Awareness Sessions: Prior to introducing the system high-level awareness sessions are held with end users to showcase RigWare capabilities.
• Hands-On Training: Intebloc's team worked closely with each user, providing one-on-one coaching to address individual concerns and questions (this can be conducted offshore if necessary).
• Tablet-Based Data Capture: Users capture work data directly on tablets, eliminating the need to sit in front of a computer.
• Ongoing Support: Continuous support is provided through various channels, including phone, email, bespoke training videos and in-person visits.

• Reduced Workload: RigWare significantly reduces the workload for users, allowing them to focus on their core tasks.
• Increased User Confidence: Users report feeling more confident and comfortable using the RigWare™ system after receiving personalized coaching and training.
• Smooth Transition: The comprehensive support program facilitated a smooth transition to the new system, minimizing disruptions and ensuring continued productivity.
• Positive Feedback: Users appreciate the hands-on approach and ongoing support, highlighting the effectiveness of Intebloc's customer-centric approach.

Intebloc's commitment to supporting less tech-savvy users has been instrumental in the successful adoption of the RigWare™ system. By providing personalized coaching, hands-on training in their own technical language with the ongoing support, along with features that minimize computer use. Intebloc ensures that all users can confidently and effectively use the system, regardless of their technical proficiency.